Urban Xtreme


Our refund policy

At Urban Xtreme, we are committed to providing our customers with a high-quality service and experience. We understand that sometimes, circumstances may arise that require you to cancel or reschedule your appointment with us. Please read our refund policy carefully to understand our procedures.

All telephone bookings must be secured with either a 50% deposit or full payment. This will ensure that we reserve your space and that we can provide you with the best possible service.

Please note that the deposit is non-refundable if fewer people turn up than expected, as we have had to reserve space especially for your booking. However, if you provide us with at least 48 hours’ notice, we may be able to reschedule the booking to a more suitable date and time.

If you need to cancel or reschedule your booking within 48 hours of the scheduled appointment, please email us at info@urbanxtreme.co.uk and we will process your refund request as soon as possible.

Alternatively, you can reschedule your appointment to another agreed date and time. All bookings can only be rescheduled once, and if participants do not turn up for the rescheduled booking, they will lose their deposit or payment. We understand that unexpected events can occur, but we also need to ensure that we can provide our services to all our customers and manage our resources effectively.

Please note that we do not offer refunds until this time, as we have had to reserve your space. We appreciate your understanding in this regard.

In the unlikely event that Urban Xtreme has to cancel or reschedule your appointment, we will offer you a full refund or an alternative appointment at no extra cost.

We value your business and are committed to providing you with a positive experience. If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us at info@urbanxtreme.co.uk


We will notify you once we’ve received and inspected your refund, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@urbanxtreme.co.uk